Business Operations Manager (FBH Clinical Operations Manager)

Catholic Community Services of Western Washington
University Place, Washington, United States
12 days ago




University Place, WA
(Tacoma, WA Area)

Catholic Community Services, Family Behavioral Health is looking for a Operations Manager to join our University Place team who provide services in the Tacoma / Pierce County area. Our Clinical teams provide individualized, creative and flexible services, infused with evidence-based and evidence-informed strategies.


We are a values-driven organization, providing family-oriented behavioral health care for children, youth and families, provided primarily in their own home and community. Our enthusiastic clinical teams provide whatever is needed to help children and youth remain safely in their own home with their family, restoring hope, providing intense mental health services and supports, and helping to strengthen the family unity. With sites located throughout Western Washington to Portland Oregon, we offer comprehensive intensive, Wrap-around mental health services to a diverse population for youth and families. We employ almost 600 energetic and compassionate employees.

WHAT WE VALUE:Compassion Diversity Strength-Based-Approach Social-Justice & Our Staff!

  • Base Salary: $56,257.50+ (DOE)

    • Base Salary: $56,257.50+ (DOE)
    • Collaborative, dedicated, and supportive team and leadership

  • 12 paid holidays; plus 1 personal holiday each year!
  • 3 weeks vacation - 1st year (rate of accrual defined in policy)
  • 12 sick-days per year
  • Medical
  • Dental
  • Vision Insurance
  • Life Insurance
  • Retirement Plans: 403-B Employee Savings Plan and an Employer Contribution Pension


JOB SUMMARY:The Operations Manager is an integral member of the Site Leadership Team and works collaboratively with the team to ensure all operational functions in the site are in place, in order to ensure and support compliance with all local, federal and state regulations. The Operations Manager ensures the functions performed by the site Operations Team meet all contract requirements and Medical Managed Care Organization (MCO) requirements. This position ensures Operational activities function effectively and that operational responsibilities are conducted in concert with Clinical responsibilities and requirements.

Successful blending of clinical and operational responsibilities is critical, and is an essential responsibility of the Operations Manager. With required integration of behavioral health and physical health through the State Health Care Administration and the MCO's, this tandem relationship will serve to safeguard compliance, promote best practices, and support the safest possible interventions.

The Operations Manager is responsible for the following Direct Reports, comprising the Site Operations Team, and holds accountability for successful implementation of all associated responsibilities;

Psychiatric Care Coordinator

Operations Assistant

Medical Records


The Operations Manager is responsible for providing leadership for operational and administrative systems within the site, and clinical indirect support to the Site Director. Work is performed under the Site Director and the Clinical Quality Manager, and in close coordination with the Clinical Compliance and Quality Improvement Manager (CCQI Manager), Family Behavioral Health System CQI Team and CCSWW Human Resources.

The Operations Manager ensures that all site data is transmitting accurately and that error reports are attended to in accordance with FBH Admin Unit, and contractually required timeframes, working closely with the Administrative Unit to verify that the site is meeting needs pertaining to our EHR (CareLogic).

The Operations Manager will:
  • Promote a healthy office culture that supports staff learning and development and leads to excellent client and patient outcomes.
  • Promote problem solving and prevent triangulation and 'gossip' by working to resolve issues at the most direct level if an employee expresses concerns or employee issues are noted. Alert the Site Director, FBH System Leadership and/or the FBH HR/Talent Manager if employee-relations issues are not resolved quickly or appear to require higher level involvement.
Serve as a member of the site leadership team
  • Directly engage staff in the enforcement of standards, in active partnership with site and system leadership.
  • Organize strategic planning activities, leadership meetings and quality improvement activities as requested by the Site Director.
  • Identify and recommend internal improvement opportunities and contribute in making these improvements.
  • Serve as site liaison to centralized FBH and CCSWW systems regarding administrative issues (Human Resources, Accounting, Information technology, Management Information Systems, FBH Administrative Unit, FBH CQI Leadership, System Leadership, etc.).

A full job description may be shared for candidates selected for an interview.


  • Bachelor's degree in business, psychology or related field.
  • At least three years of relevant experience.
  • Minimum two years of supervisory or progressively responsible leadership experience.
  • Ability to comprehend and apply complex regulations in healthcare, federal and state regulations, contractual requirements, state, BHO and MCO Medicaid coding requirements, and other applicable regulations.
  • Demonstrated ability to prioritize and complete tasks.
  • Demonstrated ability to deliver completed product within expected time frames.
  • Demonstrated ability to flexibly respond while maintaining product delivery.
  • Demonstrated professional judgment.
  • Computer skills with experience with Microsoft Word, Excel, and Access.
  • Excellent written and oral communication skills.
  • Must have reliable transportation, valid driver's license, and automobile insurance.
  • Must have an acceptable driving record per CCS' driving policy (required to provide current driving abstract).
  • Applicant must successfully pass required background checks prior to an offer of employment.
  • Ability to work independently in addition to working as a member of a team.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Must be fully vaccinated from COVID-19

Preferred Qualifications
  • Master's degree in related field.
  • Meet criteria of a Qualified Mental Health Professional in Oregon or Washington State Mental Health Professional in Washington.


We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.


Working conditions include working in an office environment, and in and about the community. Primarily Monday-Friday 9am to 5pm, may vary if needed for an site issue.


This position will serve all Pierce which includes Tacoma, University Place, Lakewood, Puyallup, Fife and other neighboring cities. The home office is in University Place. Enjoy all our small city has to offer:
  • Between the shores of the Puget Sound and the shadow of Mount Rainier, Pierce County ultimate destination for recreation and relaxation. Enjoy spectacular views, Commencement Bay, walking trails, boating, and close proximity to Seattle or Olympia, WA.
  • You will enjoy outstanding restaurants with gourmands and culinary connoisseurs who have cultivated a scene that's made national press, with top-notch meeting and convention spaces, and huge headliner concerts have drawn visitors from across the globe.

To apply with your resume at . Internal applicants, please include an updated resume (with all work history to include CCSWW/FBH and a cover letter/letter of interest. For additional questions, contact Karla Lacktorin, Regional Healthcare Recruiter, at

Note for Internal Candidates: Human Resources reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

Job Information

  • Job ID: 60793956
  • Location:
    University Place, Washington, United States
  • Company Name: Catholic Community Services of Western Washington
  • Position Title: Business Operations Manager (FBH Clinical Operations Manager)
  • Job Function: Management/Program Development
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